REGULATIONS OF INTERNAL REGIME

NOMBRE DEL ESTABLECIMIENTO:
HOSTAL COSTA RICA *
Nº RTA:

H/AL/00615 – PLAYA

According to Article 25 of Decree 13/2020, dated May 18th, the establishment has
the following Internal Regulations which shall be compulsory for customers as long
as they do not contravene Law 13/2011, dated December 23rd, on Tourism.
Article 25 of Decree 13/2020 provides:

The hotel establishments must have an internal regulation in which mandatory
rules will be established for users during their stay, without being able to
contravene the provisions of Law 13/2011, of December 23, or in this Chapter

The internal regulations will always be available to users and will be displayed, at
least, in Spanish and English, in a visible and easily accessible place in the
establishment. These regulations must be published on the establishment’s own
website, if there is one.

The operating companies of the hotel establishments may seek the assistance of
the Security Forces and Bodies to evict from them those who fail to comply with the
internal regulations, fail to comply with the usual rules of social coexistence or
intend to access or remain in them for a purpose different from the normal use of
the service, in accordance with the provisions of article 36.4 of Law 13/2011, of
December 23.

ADMISSION CONDITIONS

Individuals accessing this hotel establishment shall be obligated to comply with this
Regulation, provided it does not contravene Law 13/2011, dated December 23rd, on
Tourism, Decree Law 13/2020, dated May 18th, establishing extraordinary and
urgent measures related to hotel establishments, coordination of alerts, promotion
of telematics, reactivation of the cultural sector, and flexibility in various areas in
response to the situation generated by the Coronavirus (Hotel Management), and
other applicable regulations.

Access, admission and stay in the establishment:

This hotel establishment is for public use and has unrestricted access, except for
those restrictions derived from legal provisions and this regulation. Admission and
stay of individuals in this establishment shall only be denied for the following
reasons:
a) Due to lack of accommodation capacity or facilities.
b) Due to non-compliance with the admission requirements established in this
regulation.
c) Due to engaging in behaviours that may pose danger or inconvenience to
other users or hinder the normal development of activities.
When the circumstances mentioned above occur or when individuals infringe one or
more of the aforementioned restrictions, the responsible personnel of the
establishment may request them to leave, subject to the prior payment, if
applicable, of any outstanding bills for services and consumption. If necessary,
assistance will be sought from law enforcement agencies in accordance with Article
36 of the Tourism Law and Article 25 of the Hotel Management Degree Law.
It is expressly stated that access to the facilities, services, and accommodations of
this hotel establishment shall not be denied or restricted to individuals based on
sex, disability (with or without a guide dog), religion, opinion, or any other personal
or social circumstance.

Check-in and Admission Document:

Individuals wishing to use the accommodation units, common facilities, and, if
applicable, the supplementary services detailed in this Regulation, must present
their identification documents for admission and registration in the establishment’s
registry.
Once the individual or individuals are registered, the establishment will prepare an
admission document containing the name, category, and registration number of the
establishment, the number or identification of the assigned accommodation, the
number of people occupying it, entry and exit dates, and any meal plan arranged.
Additionally, when directly contracted, the accommodation price will also be
included. This admission document, completed in duplicate, must be signed by the
interested part to formalize their admission, once informed of the existence of this
Regulation and their rights and obligations. The original will be given to the user,
and the copy shall remain in the possession of the establishment.
The supplementary services offered and provided by this establishment or by other
individuals or entities are detailed at the reception. These supplementary services
will be formalized in their respective documents and settled according to the agreed
conditions, if applicable.

CODE OF CONDUCT
Rights and obligations of users

Users may freely access the establishment and stay therein with the limitations
contained in this Regulation. Users are entitled to:
Receive truthful, complete, and prior information before contracting the
offered services.
Have their safety, privacy, and tranquillity ensured in such services.
Ensure that the services correspond to the agreed conditions.
Receive a bill with the regulatory formalities for directly contracted services.
Be provided with complaint forms if they wish to lodge a complaint.
Users are obligated to observe the rules contained in this regulation, which they
expressly accept upon signing the admission document, as well as those dictated by
the Management regarding safety, coexistence, and hygiene for the appropriate use
of the establishment.
The proprietors of the establishments may prevent access and the stay therein of
users who fail to comply with any of the following duties (Article 36.3 and 22 of
Tourism Law 13/2011):

• Adherence to the rules of coexistence and hygiene prescribed for the proper use
  of tourist establishments.
• Respect for the internal regulations of tourist establishments, provided they are
  not contrary to the law.
• Respect for the agreed-upon departure date from the establishment, vacating the
  occupied unit.
• Payment for contracted services at the time of presenting the invoice or within the
  agreed-upon timeframe, without the act of submitting a complaint implying
  exemption from payment.
• Respect for the facilities, installations, and equipment of tourism companies.
  Users must prove their status by presenting the admission document when
  requested.
  For any information or inquiries regarding the operation of this
  establishment and its services, please contact RECEPTION.
  For any complaints or grievances concerning the operation of this
  establishment and its services, please contact MANAGEMENT.

Rights and obligations of the hotel establishment

This establishment may seek the assistance of law enforcement agents to evacuate
users who fail to comply with this regulation, those who attempt to access or
remain on the premises for a purpose other than the normal use of hotel services,
and also, if applicable, individuals who are not registered as users, attendees at
banquets, conventions, etc.
According to Article 4.3, «However, the regulations regarding the
admission of people to public entertainment establishments and
recreational activities shall apply to supplementary services falling within
its scope.»
Only registered individuals may access the accommodation units, as stated in
Article 2.e of the Decree Law.
This establishment may request payment guarantees for contracted services, in
accordance with applicable regulations, and charge users for damages or defects
caused to the facilities, furniture, and elements of the establishment due to
negligence or misuse, subject to the corresponding report and other legal
procedures, always in accordance with the current consumer protection legislation.
The establishment may adjust the schedules of different consumption, use, and
enjoyment services throughout the seasons, depending on seasonality, reserving
the right to refuse users outside of these hours or when maximum authorized
capacities are exceeded, or when requests are made within admission limits,
thereby affecting the working schedule of said services. The aforementioned
services, their scheduled hours, prices, and usage conditions are displayed at their
entrances and, summarized, in the directories located in the accommodations,
which also contain information on the evacuation plan for emergency cases and the
services that are complimentary.
This establishment is obligated to:

• Provide maximum publicity for its prices at reception and make them available to
  users.
• Inform users, before their booking, of the conditions for service provision and
  their prices, as well as providing them with the highest quality services, according
  to their category and the contracted terms.
• Ensure that users receive proper treatment, by maintaining and attending to the
  facilities and services in good condition.
• Have complaint forms available and inform users of their existence.
• Provide users who cannot be accommodated due to overbooking with lodging in a
  nearby establishment of the same group, category, specialty, and identical or
  superior category, as appropriate. Any expenses or surcharges arising from such
  arrangements shall be borne by this establishment, which, conversely, shall refund
  to the user any differences in their favour.

Occupancy periods of accommodation units:

Users have the right to occupy the accommodation unit from 12:00 PM on the first
day of the contracted period until 12:00 PM on the designated departure date.
However, during peak occupancy periods, the availability of the accommodation unit
may be delayed by UP TO two hours. By agreement between the parties, a different
occupancy regime may be arranged, if necessary, and must be reflected in the
admission document. Extending the occupancy of the accommodation unit beyond
the contracted period will incur the obligation to pay for an additional day. If the
user wishes to stay for more days than specified in the admission document, there
must always be agreement between the parties.
It is not permitted for two individuals to stay in a double room that has been
booked for single occupancy. In such cases, the rate set for double occupancy will
be charged.

Prices, invoices and information

The general pools, their own furniture, gardens, and outdoor parking areas, not
covered, located within the establishment’s premises, are free to use.
SERVICES PROVIDED BY EXTERNAL PERSONNEL AND/OR OUTSIDE THE HOTEL
PREMISES: The hotel establishment is not responsible for the pricing or the use of
equipment, utensils, and other services provided outside the hotel premises, nor for
personnel not affiliated with the establishment.
Rates with prices and conditions for different accommodation modalities, catering
services, bars, conference events, banquets, laundry, rental of safes, deposits for

the use of pool towels, and additional services provided by external parties or
entities are detailed at reception and available to users upon request.
Accommodation rates will be billed per day and based on the number of overnight
stays. The minimum billing for accommodation will be the amount for one night’s
stay, with the understanding that this ends at 12:00 PM on the day following the
entry date.
The establishment may demand payment from its users at any time, upon
presentation of the invoice and its receipts, for services provided apart from
accommodation, even if payment for this has been agreed upon in advance.
Legal entities or individuals who independently provide supplementary services
within the premises of this hotel establishment are responsible for their personnel,
behaviour, operation, maintenance, pricing policy, and all aspects related to their
own services. The owner of each of these facilities will be clearly identified.
In any case, supplementary services that are mandatory for the establishment
(according to its group or category) are the responsibility of this establishment
(both in terms of providing the service correctly and in terms of pricing).

LIST OF ADDINTIONAL SERVICES PROVIDED BY A COMPANY OTHER THAN

THIS HOTEL ESTABLISHMENT:

• ___________Responsible Company_______
• _____ Responsible Company _
  –______ Responsible Company _
  In the accommodation units, there is also a directory providing information on the
  prices of the most common services.
  Invoices will only be provided for accommodations and services directly contracted
  by the users.

USE AND ENJOYMENT OF FACILITIES AND SERVICES

Reception

At reception, necessary procedures for admitting individuals to the establishment
will be conducted, and keys or access cards to accommodations will be kept. The
Director, along with reception staff and, if applicable, concierge, are responsible for

handling all internal matters of the hotel establishment and providing information
and assistance to users.

Currency exchange

This service is exclusively for the use of establishment users. In a visible location
where the service is provided, there is a panel displaying the daily exchange rates
of currencies accepted by the establishment. To make any currency exchange or
traveler’s check cashing, the user must verify their identity with their identification
document or passport. The personnel handling this service are not specialists in
currency exchange or traveler’s checks. Therefore, if they encounter any
discrepancies in the signatures on these documents, doubt their authenticity, or the
currency being exchanged, they may decline to carry out the requested operation.

Safety deposit boxes

In each accommodation there is a safety deposit box available for rental by anyone
who wishes to rent it. The directories in the accommodation indicate this service
and the conditions of acceptance and use. The establishment is not responsible for
the loss of objects or valuables that are not deposited in these boxes. In any case,
the hotel will only be responsible for theft or loss of objects (whether they are in the
safety deposit boxes of the accommodation units or deposited at reception under
deposit up to a maximum of __ euros).
Laundry and dry cleaning

Information on the conditions of these services, their prices and times of delivery
and return of garments can be found in each accommodation unit. The
establishment is not responsible for garments that, due to their conditions or
composition, shrink, discolour or deteriorate.
Pool towels

They are available to guests at reception. They are delivered free of charge upon
identification of the user and formalisation of a guarantee deposit. Subsequent
laundering, required by users, will be charged according to the prices and conditions
in the room directories.
It is forbidden to use the towels in the room for the swimming pool or beach. The
establishment provides its guests with towels free of charge for the exclusive use of
the swimming pool or beach, subject to a deposit of __ Euros, which will be
returned once the deposit receipt and the towel have been handed in at reception.
In case of loss or deterioration of the towel, the client will not recover the deposit.

Early breakfast service

If a guest checks out before the restaurant’s opening time, a cold breakfast is
available. In order to have access to this cold breakfast, this must be notified at
reception the day before this service is to be provided.
Swimming pools and gardens

Their use and enjoyment are free of charge. The timetables and conditions of use
are specified in the directories in the accommodation, which are detailed below:

• The use of the swimming pools is forbidden after _ hours. The
  establishment shall not be liable for any injury or damage caused to persons or

their belongings as a result of disregarding these times.

• The use of floats, balls and similar items is forbidden in the pools, except for
  children’s floats or swimmers.
• It is forbidden to jump into the pools in an inverted position, head first, and to
  play with balls or similar in the gardens.
• The use of apparatus, instruments or music players at a volume that disturbs the
  rest of other users is prohibited.
• The consumption of drinks or food, not purchased on the premises, is prohibited.
• For reasons of hygiene, the consumption of food is prohibited in the swimming
  pools and gardens, except in the areas under the control of the bars and
  restaurants.
• The swimming pools have a lifeguard service, whose timetable is displayed on the
  signs located in the swimming pool area and in the accommodation directories.
  Parents or guardians of minors must ensure that they do not use the pools when
  the lifeguard is not present or do so under their own supervision and responsibility.
• For reasons of hygiene, it is compulsory to take a shower before using the
  swimming pools, always wear swimming trunks and do not enter the swimming
  pools in nappies or similar.
• The use of towels, blankets, etc. from the accommodation is forbidden in the
  swimming pool and garden areas.
  The use of sun loungers in the swimming pool area is free of charge, but not on the
  beach. It is not permitted to reserve sun loungers by placing clothes or other
  personal objects on them for an indefinite period of time, without making
  continuous use of them. If necessary and in the circumstances described, the staff
  of the establishment may remove the clothes or objects from the sun loungers so
  that they can be occupied by other users.
  The hotel staff may remove sun loungers that have not been used for at least
  consecutive minutes, provided that there are other users waiting to
  occupy them and take the personal belongings on them to the Reception of the
  establishment.
  The opening hours of the swimming pool are from to _ hours. Swimming
  outside these hours is forbidden.
  Access to the swimming pool will only be allowed to guests staying at the
  establishment, and to those who have paid the entrance fee if it is fixed.
  It is forbidden to bring glasses or other glass objects into the pool area.
  Please make use of the litter bins.

Gym

The establishment has this facility free of charge for its users. For safety reasons,
only those over 14 years of age are allowed to use it, provided with towel, clothes
and sports shoes.

Parking and garage

When parking your vehicle, please occupy only one parking space.

The use of the disabled parking area must be justified by showing the required
card inside the vehicle.

The car park is free of charge exclusively for residents of the hotel establishment,
and this right begins with the signing of the accommodation contract and ends at
the end of their stay.

The garage is a service for the residents of the establishment whose use is
conditional upon payment of the rate stipulated by the same, and the availability of
spaces in the same.
The establishment is not responsible for any damage caused to or received by
vehicles using the garage service, nor for any objects deposited in them, nor for the
theft of the vehicle itself.

Restaurant/bar

The opening hours of the restaurant are from _ to hours. (Breakfast, lunch
and dinner times would be specified).
No food may be taken out of the buffet restaurant.
Access to the restaurant is not permitted in sportswear or swimming costumes or
footwear, nor are men allowed to wear tank tops. Gentlemen are also requested to
wear long trousers.
Room service is available from to _ hours.

INFORMATION ON ADDITIONAL SERVICES PROVIDED BY THIRD PARTIES

Information about excursions, services and experiences provided by companies
other than the hotel operator can be obtained at reception.
This establishment is not responsible for the services provided by companies other
than the hotel operator.
All the facilities and services offered by the hotel comply with the security measures
stipulated for this purpose, guaranteeing and promoting your safety.

Various

Minors are not allowed to use the lifts without being accompanied by a responsible
adult.

Pets are not allowed in the establishment, except as indicated for assistance or
security dogs.
Guests are requested to advise at the time of booking that an assistance dog is
required.
It is not permitted to wander around the common areas and spaces without
footwear and with the naked torso.
After 22:00 hours, it is compulsory to maintain due silence in the corridors and
accommodation in order not to disturb the rest.
Before entering the consumption centres, users must show the admission document
to those in charge of the centres in order to be able to check the corresponding
charges for consumption.
Half board consists of breakfast and dinner.
In All Inclusive, only the beneficiary users, not other persons, are entitled,
according to the offer made, to the consumption of certain products in bars and
restaurants, at no additional charge. This regime is personal and non-transferable.
On the menus or tariffs of the bars and restaurants, the products that correspond to
All Inclusive are identified. Those not identified as such will be invoiced at their tariff
prices.
The services of some sports facilities, SPA, telephone, laundry, safe deposit box
rental, use of beach towels and those determined as such are not included in the All
Inclusive.
It is not permitted to hang clothes on the railings of the terraces, and the existing
clotheslines must be used.
The use, consumption or possession of dangerous products and substances is
expressly prohibited in all areas and rooms.
In order to guarantee the security, privacy and tranquillity of the users, this hotel
establishment has technical electronic surveillance devices, with permanent
recording elements, in gardens, corridors and other general or common areas.
It is strictly forbidden to cook in the rooms, as well as the use of electrical
appliances such as water heaters without authorisation from the
management.
The cleaning timetable of the rooms is from — to – hours. Do not use the towels in
the room for anything other than personal hygiene.
Smoking is prohibited in the establishment, except as permitted in Law 28/2005, on
health measures against smoking, as well as in Law 42/2010, of 30 December,
which amends it.
The TV remote control can be taken from reception with a deposit of — euros, which
will be returned on departure once the deposit receipt and the remote control have
been handed in at reception.
For those services of the establishment intended for both clients and the general
public, access and/or the stay of persons shall be prevented in the following cases:
a) When the established capacity has been completed with the users who are inside
the premises or establishment.
b) When the closing time of the establishment has been exceeded.
c) When the minimum age established for access to the premises is not met, in
accordance with the regulations in force.
d) When the person wishing to enter has not paid the entrance fee or ticket in those
cases where this is required.

e) When the person shows violent attitudes, especially when they behave in an
aggressive manner or provoke altercations, cause situations of danger or
disturbance to other attendees.
f) When the person does not meet minimum hygiene standards.
g) When the person is carrying weapons or objects that can be used as such,
except when, in accordance with the provisions of the specific regulations applicable
at any given time, they are members of the Security Forces and Corps or private
bodyguards belonging to private companies, and they enter the establishment in
the exercise of their duties.

h) When the person is consuming drugs, narcotic or psychotropic substances, or
shows signs of having consumed them, and those who show obvious signs or
behaviour of being intoxicated. Likewise, it will be a cause for expulsion when they
cause malicious damage to the facilities, scandal, noise, especially in the event of
complaints from other users whose peace and privacy is disturbed.
In all these cases, the hotel establishment may call upon the assistance of the
competent police authorities.
However, in the cases described above, the person is obliged to pay the expenses
incurred up to the time of the prohibition of access or stay in the establishment.

MINORS

No room bookings or stays will be accepted from minors who are not accompanied
by an adult who is responsible for them at all times. The hotel may require written
authorisation from the person responsible for the minor, together with a photocopy
of their ID card, by any means that accredits the minor’s agreement to stay at the
hotel (fax, e-mail, etc.).
NOTICE: All facilities or services that involve any risk must have
information panels for users, as well as information on the safety measures
adopted in this regard.

TIPS AND SUGGESTIONS

• Keep an eye on and control your luggage. Do not leave it unattended.
• Keep the door closed when you are in your room.
• Close the door to your room when you leave it, and try to open it again to make
  sure it is properly closed.
• Lock your luggage when you are not using it and put it in your locker. If your
  luggage has a lock, always use it.
• Never display jewellery, money or valuables in your room.
• Immediately notify the management of any unusual occurrences you notice, such
  as: suspicious people in the corridor, repeated telephone calls from unidentified
  persons, knocks on your room door from persons unknown to you, or not finding
  anyone at the door when you go to open it.
• Protect your room key. Do not simply leave it at the Reception desk, always return
  it in hand when you leave the hotel establishment. Never show your room key in
  public places.
• If you forget or lose your key, only the reception staff is authorised to provide you
  with a new key to open your room.
• Safety regulations prohibit the use of an iron or any other electrical appliance that
  could cause a fire in the rooms.
• Please do not be annoyed if you are asked at reception to identify yourself. It is
  for your own safety.
• When socialising with strangers, do not reveal the name of the hotel
  establishment or your room number.
• Never allow service personnel to enter your room without being requested or
  authorised to do so by the hotel management.
• Never allow people into your room with unsolicited deliveries.
• Never discuss specific plans for future excursions, outings, etc., in public or with
  strangers.
• If you wish to have your room serviced, hang the notice: «Please have your room
  serviced» on the outside of your room door. If you wish not to be disturbed, hang
  the notice: «Please do not disturb».
• If you discover any damage or anomalies, please contact reception.
• The electrical installation in your room is 220 Volts.
• Please respect the areas in which the rooms are located during the night and
  during siesta hours, and in general, avoid making unnecessary noise.
• Please respect the opening hours of all the hotel facilities.
• We would appreciate your participation in the event that during your stay at the
  hotel, any fire and evacuation drill is carried out.

The personal data of the Clients will be processed for the purposes of Reservation,
provision and collection of hotel services and, in the event of their express consent,
for sending information on offers and services of the hotel. You may exercise your
rights of access, rectification, deletion (forgetting), data portability, limitation and
opposition to its processing, by simply requesting it by any means to the hotel
establishment in accordance with Regulation (EU) 2016/679 (RGPD) and Organic Law
(ES) 3/2018 (LOPDGDD).